Cancellations and Deposits
We reserve your appointments, especially for you; therefore we request that you be courteous and call us promptly if you are unable to attend your appointment. To best utilise appointment times for all clients, we need at least 24 hours’s notice for cancellations. Less than 24 hours or ‘no shows’ will lose their deposit and be required to pay a $100 loss of service fee.
This also applies to drastic appointment changes on the service you are booked in for – so, if you are booked in for a long service, ie; hair extensions or colour and you change your mind or don’t require the service, you must let us know 24 hours before your appointment time so our schedule can be adjusted.
Deposits are non-refundable however we know life happens so if you need to change your appointment, please give us 24 hours notice and we will transfer your deposit to your next appointment.
We require a –
$50 deposit for all regular colour appointments
$100 for all creative colour appointments
$200 for all extension application appointments
Our salon is not suitable for babies and children for a number of reasons, however newborns and babies breast feeding are more than welcome. Our new mumma’s deserve to have amazing hair too!
Safety is a major concern, not just in relation to the various chemicals and instruments that we use for all our services, but also because of the equipment that is used in the salon.
Our salon is also located on a busy road which is dangerous for children whose parents are not able to watch them fully while they are having a treatment done.
We are also conscious of ensuring that all our clients enjoy a peaceful treatment at the salon. For many, it is a rare opportunity to take a relaxing break from their little ones and why shouldn’t you have a break too! You deserve some time for yourself.
We like to give our salon guests our full attention, so it is crucial that our staff can concentrate without any distractions. We certainly couldn’t expect children to sit still and keep quiet in such a boring, adult environment – they get restless, which is entirely understandable.
So as much as we love kids and understand that it can be challenging to find someone to mind them, it is in everyone’s interest that they do no accompany parents to the salon. We hope that you can make suitable arrangements for your little ones, as we would love to see you at Studio 807 soon!